At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

JOIN OUR INNOVATIVE JOURNEY:

At Deliverect, we’re not just building a platform; we’re redefining how restaurants and retailers connect with their customers globally. We’re looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

WHAT YOU WILL DO

• Own the end-to-end operational health of assigned global accounts, ensuring seamless service delivery and alignment with SLAs
• Act as the primary escalation point for technical and service-related issues, driving resolution across Support, Product, and Engineering teams
• Deliver and maintain monthly performance and SLA reports with data-driven insights to support QBRs and strategic customer conversations
• Proactively identify service trends, analyze root causes, and implement preventative solutions to reduce support incidents and customer friction
• Build trusted relationships with enterprise stakeholders, communicating complex technical concepts in business-friendly language
• Support the Strategic Accounts team in planning and delivering quarterly business reviews, highlighting operational performance and service improvements
• Influence product and process improvements by surfacing frontline insights and recurring customer challenges
• Collaborate cross-functionally with internal teams to ensure customer commitments are met and exceeded across regions and time zones
• Continuously monitor service dashboards and internal tools to ensure no issues go undetected, escalating internally as needed
• Adapt quickly to evolving tools, product capabilities, and internal processes, acting as a systems expert and customer advocate
• Travel occasionally to attend QBRs, customer workshops, and onsite troubleshooting sessions for strategic accounts

Your impact as an Account Service Manager will be felt daily by some of the world’s largest restaurant brands, ensuring they receive exceptional service and operational excellence at every touchpoint. By owning the health of key accounts, resolving technical issues before they escalate, and driving data-informed improvements, you will directly influence customer satisfaction, retention, and product evolution. This is a role for a proactive problem-solver who thrives in a fast-paced environment and is excited to shape how Deliverect delivers value at scale.

• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our London or Ghent office and 2 days from the comfort of your home