ABOUT THE ROLE:

Our client, one of the largest Credit Unions, is seeking several individuals to join their team as Member Services Representatives. This position is located in Pensacola, Florida, and will require candidates to be located locally to train on site and work in a hybrid model after training.
This position is based in a call center environment, where Member Service Representatives answer inbound calls and assist members with general account questions through various channels including phone, chat, and email. The hourly pay rate is $17.50 per hour with the opportunity for overtime.

JOB DUTIES

• Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center.
• Connect members with applications and products to meet their financial needs.
• Educate current and prospective members about our clients’ products and
• services.
• Perform account transactions and adjustments as needed for members.
• Provide information regarding our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience.
• Contribute to a positive work environment through a strong sense of professionalism and teamwork.