Account Services Administration (Fixed Term Contract ) at Standard Bank - UK

Douglas, Isle of Man, Isle of Man -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Operations, Client Relationship Management, Continuous Improvement, Creative Problem Solving, Operations Risk Management, Business Intelligence, Team Working, Following Procedures, Managing Tasks, Making Decisions, Embracing Change, Examining Information, Upholding Standards, Challenging Ideas, Thinking Positively

Industry

Financial Services

Description

Company Description Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you Job Description NOTE: This is a Fixed Term Contract role. Only Isle of Man residents are eligible. To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements. Qualifications Type of Qualification: Secondary/High school/A levels/Matric Experience Required: Service Management, Operations- 1-2 years Ideally previous experience within a banking operation position however it is not essential Output: Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided. Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank. These instructions must follow set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients. Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team. Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients. Maintain professional knowledge, complete internal training programmes, attend learning sessions and pro-actively gains an understanding of the end-to-end processes across all operations processing functions in order to enable effective and efficient performance of tasks as well as being able to provide administrative support to the various Account Services departments. Support, encourage and promote business changes positively across the respective teams, involved in the change and innovation process, to promote understanding, acceptance and positive adoption. Additional Information Behavioural Competencies: Challenging Ideas Embracing Change Examining Information Following Procedures Interacting with People Making Decisions Managing Tasks Meeting Timescales Showing Composure Team Working Thinking Positively Upholding Standards Technical Competencies: Business Intelligence Client Relationship Management Continuous Improvement Creative Problem Solving Operations Commercial Acumen Operations Risk Management #SBO

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Responsibilities

Provide administrative support across the Account Services teams, ensuring timely delivery of services as per agreed service level agreements. Complete various tasks related to debit cards and internet banking while maintaining accurate customer information and identifying opportunities for process improvement.