Account Services Rep Senior | Hybrid at Allianz Global Corporate & Specialty SE

Saint Louis Park, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Claims Processing, Process Improvement, Business Consulting, Training, Mentoring, Problem Solving, Documentation, Reporting, Digital Adoption, Relationship Management, Analytical Skills, Sound Judgement, Communication, Team Leadership, Artificial Intelligence

Industry

Financial Services

Description

Hiring Manager: Katie Vrudny Recruiter: Sam Snelson (Samuel.Snelson@allianzlife.com) | Please email me after you have applied with an attachment of your resume. Pay Band: 4 Employee Referral Information: Employee Referrals should be sent via email to the assigned recruiter for the role. Please include the job title, job reference code, and the referral's resume. Referrals must be position-speciﬁc or no referral award will be given. Internal Background Check Information: Allianz Life requires a criminal background check, credit check, and/or social media check as needed for all positions requiring securities registrations, oﬃcer level and above positions, and positions included in the Allianz Group Fit and Proper Policy. What you do: Professional level Operations employee responsible for relationships within Operations, Allianz stakeholders and other key business partners, including internal/external Distribution partners, depending on business area. Provide value to key business partners by serving as a business consultant assisting them in developing strong business practices to reduce their business risk and increase digital adoption. Successfully influences business results through strong relationships, recommending/implementing process improvements and driving digital adoption. Accountable for accurately applying extensive knowledge of Allianz's business, products, customers, and Operations and adhering to established guidelines, policies and procedures, and regulations. Uses sound judgement to make the appropriate decisions for both the customer and Allianz. • Partners with key business partners including the following (dependent on business area): FMO's, Broker Dealer, producers, registered reps, attorneys, trustees and POAs by providing education, coaching, training and proactive communication. Understands internal and external business needs including industry trends. Takes ownership, exercises sound judgement to ensure a positive service experience. • Actively seeks areas for service and process improvements, identify and analyze trends for proposed changes to ensure accuracy and ease of business. Accurately applies extensive process knowledge to proactively anticipate customer needs and identify any potential issues, create recommendations and facilitate action for resolution. • Act as a team lead, mentor or subject matter expert for assigned area. Provides guidance and support in claims processing, customer service, and problem-solving. Assists in training new hires and ensures adherence to best practices and standard operating procedures. . • Manages Complex Claims: Handles and resolves complex claims issues by investigating, evaluating, and determining appropriate action for claims submitted. Ensures adherence to company policies and procedures, as well as regulatory requirements. . • Documentation and Reporting: Maintains accurate and detailed records of claims activities, including relevant documentation, correspondence, and investigation findings. Generates reports and provide analysis as required. • Continuous lmprovement: ldentifies process inefficiencies and recommends improvements to enhance claims services, customer satisfaction, and operational effectiveness. Participates in and contributes to the implementation of process improvement initiative • Utilization of artificial intelligence tools and resources (e.g. generative AI). What you bring: • 4+ years experience required: Allianz Operations, Insurance or Financial Industry, in various customer service focused areas • Four-year degree required: General Education or equivalent experienc 80788 | Operations | Professional | Non-Executive | Allianz US Life | Full-Time | Permanent

Responsibilities

The Account Services Rep Senior is responsible for managing relationships with key business partners and providing business consulting to enhance operational practices. This role involves handling complex claims, identifying process improvements, and ensuring adherence to company policies and regulations.