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Account Specialist at Allometrics Inc
Webster, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Writing Skills, Speaking Skills, Communication Skills, Administrative Skills, Organizational Skills, Customer Service Skills, Sales Skills, Computer Skills, Microsoft Office, IndySoft Asset Management Software

Industry

Biotechnology Research

Description
Department/Role Type: Service, Full-time Location: Main Office, Webster TX   Our Account Specialist must possess excellent writing, speaking, and communication skills, as well as exceptional administrative, organizational, customer service, and sales skills. Must have advanced/fluent computer skills including all Microsoft Office applications. Responsibilities include the following and other duties may be assigned: * Schedule service * Send initial estimates * Revise per customer request * Follow up confirmations * Send service reminders * Coordinate with scheduling  * Follow up with quotes and scheduled tech appointments * Check each service prior to the scheduled service * Collect payments for service jobs prior to the techs visit * Resolve problems for customers, resolve billing/pricing * Communicate with accounting department to resolve any discrepancies associated with Service Reports or Work Orders * Assist with scheduling/Site Compliance * Provide customer support for any questions pertaining to the account * Collaborate with the Shipping Department to ensure that the shipments are sent to the appropriate address and to the correct person * Contact customer for any claims pertaining to damage packages * Collaborate with inside sales for new service requests, new customer/equipment, etc. Job requirements, experience, and skills: * IndySoft Asset Management Software * Minimum of 2 years of customer service experience
Responsibilities
The Account Specialist is responsible for scheduling services, sending estimates, and following up with customers regarding service confirmations and reminders. They also handle payment collection, problem resolution, and communication with various departments to ensure customer satisfaction.