Account Specialist at Frontier Direct Care

Harlingen, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Onboarding, Issue Resolution, Retention, Team Support, Collaboration, Reporting, Communication, Problem-Solving, Analytics, Time Management, Attention To Detail, CRM Tools, Healthcare Systems, Client Relationships

Industry

Description

Description At Frontier Direct, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their lives. Join us in shaping the future of healthcare! TRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT We build experiences people love by incorporating empathy, care and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that deeply cares about healthcare and each other. DO THE BEST WORK OF YOUR LIFE We’ve redefined patient care and engagement, proving it's possible to build a premium healthcare brand. Supported by top healthcare funds and industry leaders, our team is rethinking collaboration and building a global, household name. Join us as an Account Specialist and do the best work of your life. This position is based out of our headquarters in Harlingen, TX WHAT YOU’LL BE DOING As an Account Specialist, you will play a vital role in building and maintaining strong relationships with our small group healthcare clients. You will provide account support to a designated book of business, ensuring that clients and their members have an exceptional experience with our services. Come join us in Account Management and help drive client satisfaction and retention. Account Management: Act as the primary point of contact for a portfolio of small to mid-sized group healthcare clients, ensuring their needs are met and challenges are resolved promptly. Onboarding: Guide new clients and their members through the onboarding process and set them up for long-term success with Frontier. Issue Resolution: Address clients' concerns and resolve issues to ensure a seamless experience. Retention: Ensure client satisfaction through routine engagement and high plan performance, delivering realized value with Frontier. Team Support: Provide necessary support for Account Managers as they manage our larger clients. Learn from and grow from Account Manager collaboration. Collaboration: Work closely with internal teams, including Sales and Marketing, to ensure a cohesive client experience and drive member utilization. Events: Proactively participates in client- and member-facing events, including client stand-up meetings, Quarterly Business Review meetings, health fairs, open enrollment meetings, among others. Reporting: Provide routine performance updates. Requirements SOUND LIKE YOU? Minimum 2 years experience in an account management, client success, or a related role, preferably within the healthcare industry. Minimum 1 year of experience onboarding new clients (accounts or customers) and guiding them through the full onboarding process Solid verbal and written communication skills, with the ability to engage and influence diverse stakeholders at all levels within an organization. Demonstrated ability to think critically and provide real-time solutions to meet customer needs. Issue resolution, problem-solving and analytics experience. Experience in maintaining client relationships Organized with solid time management skills and attention to detail Proficiency in CRM tools such as HubSpot and/or familiarity with healthcare systems or software is a plus. BENEFITS Taking Care of You Now and Your Future Medical, dental, and vision insurance Frontier Membership for you and your immediate family Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances 401(k) plan: Free access to financial wellness platforms that provide financial advisors + personal finance tools Time Off Enjoy a flexible Paid Time Off (PTO) policy. Within this benefit, we include up to 5 unplanned days off per year 9 additional company holidays Parental leave policies At Frontier Direct, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

As an Account Specialist, you will build and maintain strong relationships with small group healthcare clients, providing account support to ensure exceptional client experiences. You will act as the primary point of contact, guiding clients through onboarding and addressing any issues that arise.