Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
Job Description
As an Account Specialist on the Engagement & Development Team, you will be part of an innovative group striving to increase the value of MLSE’s various Membership groups (Maple Leafs, Raptors, Toronto FC, Argos, Marlies, Raptors 905 and LIVE) through high-quality service, meaningful engagement and a wide variety of user-friendly platforms. In this part-time role (32 hours per week), your primary responsibility will be to support through email marketing and platform management.

Position Type: Part-time, contract ending June 30, 2026.

• Help support the overall Ticket Sales & Service email communications portfolio, connecting various customer bases to relevant opportunities to enhance the value of their product.
• Support new business acquisition by analyzing License Hub data, and marketing campaigns.
• Continuously manage large databases of various customer segments to ensure Members are served with content and messaging that is most relevant to them.
• Perform promotional or Membership service functions as required.
• Review and edit project samples with close attention to detail to ensure the final product is error-free and optimized for viewing across various devices.
• Develop and refine engaging email copy, unique to each team’s brand voice, to capture the audience and convey key messaging.
• Support with other communication requirements as necessary.
• As part of the team, you will also be responsible for supporting the achievement of our annual department sales and service objectives. The successful candidate should have an innovative mentality that is able to problem solve and thrive in a fast-paced environment.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to share this with us in our online application’s “Message to the Hiring Manager” section

• 2-3 years of experience working in a communications or marketing capacity, either agency or in-house.
• Experience with copywriting for digital platforms (email, blog, social media, app, ads, etc.)
• High level of attention to detail (grammar, typos, fact-checking) with the ability to produce error-free campaigns.
• Strong knowledge of Microsoft Excel and ability to manipulate large datasets with formulas.
• Highly organized and able to manage multiple projects at a time in a fast-paced environment.
• Understanding of basic design principles with an eye for enhancing user experience.
• Basic understanding of the NHL, NBA, MLS, and CFL landscapes with a passion for the sports industry.
• Curious mindset, solutions-driven, approachable, and professional.

Additional Information

Please refer the Job description for details