Account Specialist at Sign In Solutions

St. Petersburg, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Sales, CRM software, Negotiation, Communication, Presentation, Relationship building, Strategic planning, Forecasting, Reporting, Customer success, Contract negotiation, Stakeholder management, MS Office, MS Excel

Industry

Software Development

Description

We’re looking for an Account Specialist to join us here at Sign In Solutions. As our account specialist, we are looking for individuals to assist our existing customer base of over 25k+ customers to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of customers, develop new business from existing clients and actively assist in sales opportunities. With a background in account management or related experience, responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and navigating sales cycles. As an Account Specialist you will also answer client queries and identify new business opportunities amoung existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience. This position gives you an opportunity to grow within the organization to our Strategic and Global Account Management roles as well as branch into other parts of the organization. If you are familiar with account management software (CRM), have a passion for working with customers, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales goals. This is a hybrid role based in St Petersburg, Floria with 3 days per week in the office. About Us Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired a series of growing organizations with the strategic vision of redefining a category and establishing the first true workspace solution. Culture: Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: Customer 1st Respect & Dignity Accountability & Empowerment Honestly & Positivity We're Here To Win Do Good & Give Back \n Skills: Proven work experience as an Account Manager, BDR/SDR, Sales Account Manager, Junior Account Manager or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills BA/BS degree in Business Administration, Sales or relevant field What You Will Be Doing: Serve as the lead point of contact for customer account management matters Develop strategies for growth within customers Negotiate contracts and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of renewals and prompt response to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales KPI’s including NRR (Net Revenue Retention) and GRR (Gross Revenue Retention). Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience Assist with challenging client requests or issue escalations as needed \n This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps: Phone Interview with our People Ops team Interview with the Hiring Manager Culture interview to meet some of the team We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Responsibilities

The Account Specialist will manage a portfolio of customers to foster long-term relationships and identify new business opportunities. They will also collaborate with internal teams to improve the customer experience and ensure the successful delivery of renewals and sales goals.