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Meaningful connections. Measurable results. Alloy delivers precision storytelling and
experiences for imaginative tech brands.
Our global team has deep industry expertise that covers all facets of the customer journey, from engaging creative experiences built with innovative technology to full communication strategies backed by measurable performance marketing. Our cross-channel solutions help global innovative brands engage with their buyers, shape public opinion, build lasting influence, create new categories and accelerate growth and market share.
This client work has earned widespread industry recognition, including Technology Agency of the Year and more. Behind it all is a crew of nerds, rebels and creatives. Founded in 2012, Alloy has been called a Best Place to Work (10 times to be exact), but we call ourselves The Uncommon Crew. As our story continues to unfold, one thing remains the same — different is in our DNA.

SKILLS NEEDED

• You are one-part client wooer, one-part problem solver, one-part organizer. You’re accountable, transparent, empathetic, resilient, collaborative, and a creative problem solver.
• You have a minimum 4-6 year’s experience serving in an account management role at a digital agency, successfully managing client accounts and delivering digital marketing services.
• You have the ability to lead accounts / account teams, build strong rapport with clients, understand clients’ businesses at both strategic and tactical levels, and deliver high quality, detail-oriented work.
• You can lead cross-capability teams to deliver creative thinking and powerful ideas that meet client objectives, and you ensure work is client-ready by paying attention to both macro client needs and the details. You drive account decisions (as opposed to taking orders) in a way that yields sustained, measurable results.
• You display confidence and powerful presentation skills that invite participation and effect desired outcomes.
• You are familiar with marketing and analytics software such as CMS platforms, social and media monitoring tools, HubSpot/Marketo/Pardot/etc., Jira/Kantata (or other project management software), Google, Canva/InDesign/etc., Mac OS.

ABOUT THE ROLE

As an Account Supervisor, you will manage client relationships while developing and leading multi-faceted digital strategies for midsize technology and nonprofit accounts, leveraging our marketing solutions and teams spanning creative, technology, experience design, paid media and communications. You’ll be responsible for account health and retention and identify and drive growth opportunities, fostering innovative thinking that delivers on our clients’ business goals.
We are looking for an Account Supervisor with digital agency experience, who leads by example, is highly collaborative and is a self-starter.

PRIMARY RESPONSIBILITIES

• Onboard new accounts and ensure they consistently remain on track to meet goals, in collaboration with our delivery departments and leadership.
• Lead day-to-day account management, serving as a trusted advisor by demonstrating business, industry and performance knowledge, and ensuring deliverables are high quality and meet client standards.
• Deliver excellent client service and communications, ensuring client needs are consistently being met. Work closely with clients to understand their business, challenges and needs - asking thoughtful questions - and articulate them effectively to account teams.
• Identify opportunities for growth, foster innovative thinking across the team and deliver solutions-oriented ideas both within and outside client scopes that surprise and delight clients.
• Lead client strategy meetings and account business reviews in collaboration with leadership to continuously drive accounts forward.
• Manage account budgeting, revenue tracking and profitability.
• Anticipate potential conflicts or resource variables that could affect client relationship or project delivery and offer up timely solutions for avoiding roadblocks.
• Serve as the voice of the client internally and the voice of the agency externally, bringing insights into creative strategy and marketing program development.