Key tasks/ Main result areas:

• Provide sales team with customer information, like usage stats and entitlements, using Market Intelligence resources and systems
• Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team
• Prepare (in CRM/ERP system) the quote and contract to trigger invoicing
• Be the first point of contact for our international customers with regards to contract execution
• Coordinate all customer correspondence and agreements within assigned international region
• Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)
• Safeguard data quality in Salesforce and provide feedback to improve sales and support workflows (in systems)

• Generate reports and analysis on renewal sales progress for assigned regionActive participation in stakeholder and team meetings aimed at continuous improvement of customer satisfaction

Qualifications & Experience:

• Bachelor- or Master Degree or equivalent with commercial interest
• Fluent in English (both written and oral) - elementary knowledge of German
• Proficient in using multiple systems
• Good computer skills, Proficiency with MS-Office-Suite, particularly MS Excel
• Knowledge of Salesforce (customer relationship management) & contracting system beneficial but not a prerequisite
• Willingness to train on and work with other in-house data tools
• Time and Project management experience
• Core Competences/Skills:
• Excellent communication and interpersonal skills, both written and verbal
• Customer minded (flexible and cooperative)
• Good understanding of commercial processes, including legal alignment, and Sales cycle
• A proactive problem solver, with good attention to detail
• High degree of independence but also team player

Working time: full-time
Tariff group: TG 4
Job Posting End Date:
25-08-202

• Provide sales team with customer information, like usage stats and entitlements, using Market Intelligence resources and systems
• Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team
• Prepare (in CRM/ERP system) the quote and contract to trigger invoicing
• Be the first point of contact for our international customers with regards to contract execution
• Coordinate all customer correspondence and agreements within assigned international region
• Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)
• Safeguard data quality in Salesforce and provide feedback to improve sales and support workflows (in systems)
• Generate reports and analysis on renewal sales progress for assigned regionActive participation in stakeholder and team meetings aimed at continuous improvement of customer satisfactio