Account Support Executive

at  TheSquare Serviced Apartments

Here at TheSqua.re we have a great opportunity for a Account Support Executive to join our expanding Reservations team.
Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It’s no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.
We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.
From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies.
A fantastic opportunity has arisen for a Reservations Agent to join our busy reservations department. You will use your experience, energy and skills to ensure each guest receives high-quality service to ensure the smooth and efficient running of the operation whilst maintaining internal and external communication to a five star standard.
This is a target-based and varied position that will require sales, customer care, network relationship building and administration experience.

Key Tasks & Responsibilities:

• Responding rapidly to web, email and phone-based enquiries
• Consistently delivering departmental KPIs and SLAs
• Forging good relationships with direct corporate accounts
• Responding & converting enquiries into bookings
• Supporting the Account manager in admin work for key accounts
• Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions
• Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers
• Flexible attitude to working outside of core job role when necessary

Skills & Experience

• This role would suit somebody currently in a sales/reservations-centric role and who is seeking a new and exciting challenge.
• Experience of generating sales and bookings
• You will have a high degree of self motivation & ability to work unsupervised, prioritising tasks with the ability to work under pressure and to tight deadlines.
• You may already be working in hotels, travel or serviced apartments and this would be advantageous but not essential.
• What is essential is your personal passion for guest satisfaction & excellent service delivery including telephone manner; experience of CRM systems, good command of English and a flexible approach to your work.

What do we offer?

• Competitive salary
• Annual leave plus public holidays
• Learning and Development program
• Company-wide & Team incentives
• Monthly employee recognition leading to Annual recognition awards
• Recommend a friend bonus scheme
• Overseas office visits
• Regular Senior Manager catch-ups
• Monthly Social events such as authentic home-made cuisine tasting, bowling, film nights, and so on.

Job Types: Full-time, Permanent, the role is office based in West London
Salary is between 23K - 26K BOE + commissions
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year

Benefits:

• Company events
• Company pension
• Referral programme

Schedule:

• 8 hour shift
• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Responding rapidly to web, email and phone-based enquiries
• Consistently delivering departmental KPIs and SLAs
• Forging good relationships with direct corporate accounts
• Responding & converting enquiries into bookings
• Supporting the Account manager in admin work for key accounts
• Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions
• Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers
• Flexible attitude to working outside of core job role when necessar