COMPANY SUMMARY:

For over 60 years, MeriCal has been at the forefront of innovation in the dietary supplement industry, delivering custom manufacturing and packaging solutions with passion and precision. With state-of-the-art facilities in Southern California and Ogden, UT, we transform ideas into high-quality products—from research and development to the finished products. Our team, with over 230 years of combined experience, is dedicated to crafting exceptional gummies, probiotics, tablets, capsules, chewables, and powders using clinically backed ingredients. At MeriCal, we don’t just meet expectations—we exceed them, every time. Join us and be part of a dynamic, forward-thinking team shaping the future of nutrition!

• Maintain and present scorecard/metrics/demand forecasts that track progress/challenges/future growth for dedicated accounts.
• Lead cross-functional meetings related to customer orders, prioritization, resolving customer issues.
• Assist the Account Project Manager with the control and execution to onboard new customers and/or new products.
• Act as a key conduit between Sales and Operations to assist in the further growth of MeriCal.
• Process customer Purchase/Sales Orders via EDI or manual entry in a timely manner, maintaining all critical date milestones to support on-time deliveries.
• Monitor and action activities associated with orders and inventory for the dedicated customers.
• Communicate effectively, order status, order requirements and order lifecycle to internal and external customers.
• Collaborate with Manufacturing, Quality, and Supply Chain related departments to ensure all customer demands, requirements and inventory needs are met.
• Address all customer issues in a timely manner by being the customer liaison to manufacturing, quality, shipping and accounts receivable.
• Monitor inventory levels, requirements and pending shipments.
• Collaborate with Planning to ensure production work orders are entered timely and correctly and collaborate with procurement for component inventory levels.
• Participate in daily and weekly operations meetings by being the face of the customer to ensure their order requirements (due dates, quantities, and order priorities are being met).
• Supports Sales by assisting in the building and maintaining of business relationships with current and future customers by providing prompt and accurate data.
• Respond to questions and complaints from customers in an expedited manner.