Account Support Officer at British Council

, , Bangladesh -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Relationship Management, Sales Experience, CRM, Data Analysis, Reporting, Training, Organizational Skills, Attention to Detail, Business Development, Problem Solving, Communication, Collaboration, Finance Management, Documentation, Research

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4/H No. of positions: 1 Country/Location: Bangladesh Department: Exams Contract Type: Indefinite Contract Closing Date: 23-December-2025 Right to Work: Applications are welcomed from candidates in Bangladesh, with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Role Purpose: The purpose of this role is to help manage relationships with B2B accounts, including businesses, schools, universities and governmental organisations to deliver customer success. This includes working with Delivery and Sales teams to help manage the customer’s experience of the product or solution and ensure they achieve their goals. Main Accountabilities: The British Council Bangladesh is seeking an organised, proactive and customer-focused Account Support Officer to help deliver high-quality services to our B2B clients. In this role, you will support the full service and product delivery process by registering and onboarding new corporate customers, ensuring they are added to the correct British Council systems and enabling smooth implementation of our products and solutions. You will train key stakeholders in partner organisations to help them use our systems, tools and resources effectively, and you will collaborate with delivery and operations teams to set and monitor quality standards. You will work across teams to manage enquiries, resolve service issues, coordinate delivery changes and respond promptly to customer support cases through CRM, keeping relevant teams informed of client concerns to promote continuous improvement in customer experience. You will play an important role in analysis and reporting by providing clients with relevant data and reports that help them track delivery, engagement and key outcomes. You will maintain accurate client information in CRM and other business systems, supporting insight into customer needs and contributing to account management, retention and business growth. You will manage monitoring and evaluation processes, compile feedback for presentation to clients and colleagues and support ongoing reporting on onboarding, delivery and account activity. Working closely with Account Managers and Sales teams, you will provide timely data to clients and contribute to identifying opportunities for repeat and new business. You will also work with colleagues to review data sources and help identify areas for performance improvement. In addition to delivery and reporting, you will support business development efforts by conducting research to identify new opportunities and proactively finding ways to add value to existing B2B and key account relationships. You will share relevant British Council products, services, events and resources with clients to help them maximise the value of their engagement and assist in identifying potential new or repeat business opportunities. Relationship management is a key part of this role. You will actively listen to client needs regarding future cohorts or courses and support Account Managers in delivering annual key account plans. You will also play a crucial role in finance and resource management by ensuring invoices are issued on time, maintaining accurate supplier documentation, monitoring payments and debt as part of the local debt control team and organising legal and contract documentation with precision. You will coordinate colleagues and external suppliers to complete tasks within set procedures and timelines while monitoring the quality and standards of work delivered. The role requires strong organisational skills, attention to detail and the ability to manage your responsibilities independently while contributing effectively to team objectives If you are a detail-oriented professional who enjoys supporting clients, improving processes and contributing to business growth, we invite you to apply and join the British Council in making a meaningful impact across Bangladesh. Qualification and Experience/skills: - Graduate degree in any discipline - 2 years of sales experience - Familiarity with Salesforce or use of similar CRM A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Account Support Officer will manage relationships with B2B accounts, ensuring customer success through effective product delivery and support. This includes onboarding new clients, training stakeholders, and collaborating with teams to resolve issues and improve customer experience.