Account Support Representative (DMC Collector) at Zwicker & Associates, P.C.

Hebron, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

20.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Negotiation, Account Management, Deadline Management, Database Proficiency, Attention To Detail, Problem Solving, Computer Skills, Compliance, FDCPA Knowledge

Industry

Law Practice

Description

Description The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States. Zwicker is presently seeking DMC Collector to join our team in Hebron, KY. Debt management collectors play a critical role by recovering revenue, reducing delinquency, and helping consumers find realistic repayment solutions. This role manages a portfolio of overdue accounts, negotiates payment arrangements, resolves discrepancies, and ensures all actions align with the Fair Debt Collection Practices Act (FDCPA). The collector serves as the primary point of contact between the consumer and the company, helping to resolve outstanding balances while maintaining professionalism and empathy. The base hourly rate for this position is $20.00 per hour. Responsibilities include Establish contact with debt settlement companies and/or attorneys to discuss delinquencies and the ability/willingness to pay, and to identify the appropriate repayment programs/options available to their consumers. Record accurate and detailed notes; update account status and card members’ information into the computer system. Manage a portfolio of delinquent accounts and monitor outstanding balances. Negotiate payment plans, settlements, or payoff deadlines that align with company guidelines and consumer circumstances. Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives. Comply with policies and procedures of Zwicker & Associates, P.C. Comply with FDCPA and state consumer protection laws. Other duties as assigned. Requirements Strong communication and negotiation skills. Ability to manage multiple accounts and meet deadlines. Comfort with databases, account systems, and documentation. Problem-solving mindset with attention to detail. Experience in collections or customer service is helpful but not required. Above-average computer skills, especially in Excel. Ability to work in a fast-paced, changing environment Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Be able to read and comprehend position-specific documents and correspondence Physical Qualifications Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: http://www.zwickerpc.com/job-applicant-privacy-notice/ Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

Responsibilities

This role involves managing a portfolio of overdue accounts, establishing contact with debt settlement companies or attorneys to discuss delinquencies, and negotiating payment arrangements or settlements. Collectors must also record accurate notes, update account information, and ensure all actions comply with the FDCPA and company policies.