ACCOUNT SUPPORT REPRESENTATIVE – PRINT & FINISHING

Support print and finishing operations in a casual on-site environment within the printing industry. This Level 2 support role involves hands-on customer service, equipment handling, and administrative tasks. Ideal for detail-oriented professionals with printing experience and strong organizational skills.

• Provide support to client-facing associate roles to ensure service continuity.
• Deliver operational support across print, mail, courier, and imaging services.
• Assist in finishing tasks such as trimming, binding, bundling, and packaging.
• Back up daily workload and peak volume activities at client sites
• Coordinate support coverage schedules in collaboration with Operations Managers and Site Leads.
• Train new employees when required and support administrative functions.
• Identify and communicate process improvement opportunities.
• Ensure outstanding customer service and professional communication at all times.
• Travel locally as needed using reliable transportation.
• Lift and move boxes up to 50 pounds as part of routine duties.
• Adapt to different client environments in an organized and professional manner.
• Work independently or within a team setting with minimal supervision.