Account Support SR Analyst
Location: Milan, Italy

Our Customer Success Managers:

• Proactively engage with customers to understand their needs, challenges, and objectives.
• Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle
• Develop a deep understanding of the customer’s business and industry to provide tailored solutions and advice.
• Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions.
• Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
• Ensure timely resolution of customer issues, working closely across NCR teams.
• Provide education and resources to customers to enable them to effectively use our products/services.

Minimum Qualifications:

• 1+ years of professional experience in a Customer Success, Account Management, or Project Management role,
• Enthusiasm NCR’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
• Detail-oriented with strong analytical, writing, and communication skills
• Must be able to develop and grow relationships with customers
• Experience working with full lifecycle of customer success
• Fluency in written and spoken English

Offers of employment are conditional upon passage of screening criteria applicable to the job.

LI-BM

Please refer the Job description for details