Account Technologist at Applied Materials

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Performance, Customer Satisfaction, Statistical Techniques, Troubleshooting Methodology, Process Development, Technology Development, Customer Demos, Wafer Processing, Management Presentations, Product Strategy, Root Cause Analysis, Field Process Issues, Customized Process Development, Strategic Partnerships, Emerging Technologies, Technical Information

Industry

Semiconductor Manufacturing

Description

Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks. As the customer technology expert for at least one class of processes, guides technology development and transfer. Integrates customer technology requirements into internal product roadmap. Resolves complex field process issues utilizing systematic troubleshooting methodology. Create a mechanism to communicate issues and track progress. Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages. Responsible for customer demos, including defining demo conditions, wafer processing and analyzing results. Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT's product and technical reputation. Works with business unit in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Takes ownership of delivering the required solution to the customers that meets specification. Takes the lead in positioning new technologies to customers utilizing technical information from divisions. May form strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs. Makes management level presentations. Participates in defining product strategy, identifying gaps. Provides feedback on process and hardware improvements to meet customer roadmap requirements. Keeps abreast of new developments that directly impact unit processes. Participates in publishing in ET conferences and journals. Demonstrates depth and/or breadth of expertise in own specialized discipline or field Interprets internal/external business challenges and recommends best practices to improve products, processes or services May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Communicates difficult concepts and negotiates with others to adopt a different point of view

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Responsibilities

The Account Technologist is responsible for ensuring business success from a technology perspective by managing application performance and customer satisfaction. They guide technology development, resolve complex issues, and assist account teams in enhancing customer relationships.