Account Technology Strategist at Microsoft

, , Kuwait -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Cloud Adoption, Technical Consulting, Business Outcomes, Digital Transformation, Stakeholder Engagement, Program Development, Change Management, Strategic Planning, Consumption Strategy, Technical Expertise, Mentorship, Process Improvement, Solution Delivery, Account Management, Leadership

Industry

Software Development

Description

Customer Relationship Management - Creates strategic relationships with key customer stakeholders (e.g., Line-of-Business leaders, Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO]), partners, and technical professionals through a team of more junior Customer Success Account Managers (CSAMs) to enable quality solution delivery and health using partnerships with other account team leaders (e.g., Account Executive, Account Technology Strategist). Expands and ensures strategic customer and partner relationships beyond the current support contract owners to ensure relationships exist to build the plan with a focus on the leading definition of business outcomes and how to align consumption strategy to customer priorities. - Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer needs and is accountable for the creation of shared plans to support outcomes that are specific to the customer and common to the industry. Captures and anticipates new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects across multiple planning horizons. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Ensures the customer is current on technology and ready to move to cloud, enabling cloud adoption and optimizing cloud solutions to manage change and continue to grow in the cloud across all solution areas. Develops multiple complex programs and identifies executive sponsors for a contract and prioritizes engagements across solution areas to address strategic outcomes and drive customer success, taking into account deep insights about the industry as well as the customer. Challenges the customer and influences them to commit to major change efforts by driving the case for change to drive solution and operational health. Presents the strategic business and technical need for change, as well as insights from competitors. Supports account planning and acts as a change agent for the practice and advocates internally to help customers transform to modern digital approaches. - Takes a leadership role in a global team to plan a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads globally. Ensures there is a robust consumption plan as part of account plan. Leads development of consumption plan. Leads support contract renewals and transformation, aligns with local growth goals, scopes opportunities, and develops net new customer acquisition strategies or add-on business for some of the most challenging and complex customers (e.g., global, high-revenue generation, complex transformation, strategic accounts) in partnership with Sales and Account teams across solution areas. Manages multiple complex opportunities to support the efficiency targets of their portfolio through the delivery of contracts and customer value, leverages managed intellectual property (MIP), and enhances offerings in alignment with compliance policies. Opportunity and Pursuit Management - Leads the community or geographic area in recommending innovative opportunities for growth. Captures and communicates and brings forward recommendations from customer insights to lead sellers in identifying and producing cloud consumption and support sales opportunities. Directly enables cloud consumption revenue through consumption planning and participating in consumption opportunity development from envision to commitment. Consumption and Delivery Execution - Takes ownership for team coordination and leads efforts to connect identified opportunities, questions, and/or issues from the most prominent and/or challenging customer organizations. Anticipates, identifies, and mitigates blockers to customer success goals. Develops widespread initiatives to coach colleagues on common consumption blockers in the industry and implements innovative approaches to address them. - Leads and is accountable for the strategic direction of solution deliveries across teams, mentors others, and secures resources to deliver on customer obligations. Accelerates production level consumption through the delivery orchestration by driving solution and operational health for prominent, challenging, and/or complex customer organizations (e.g., global, high-revenue generation, complex transformation, strategic accounts) across the solution and support lifecycle. Is accountable for delivery of support for the resolution of critical escalated issues by partnering with Incident Managers and Support team. Shares updates to the customer and manages their expectations at a leadership level. Analyzes and leverages support-related feedback across multiple practice areas within a country or community and works with the organization to implement long-term solutions that drive continuous process improvement. Technical Skilling - Leverages deep technical expertise to act as a technology advisor and visionary. Connects business to technology. Operates at the level of an enterprise architect for engagement with the customer. Articulates cross cloud technology, solutions, and services in a compelling way to all audiences. Tailors messaging to specific audiences. Forecasts resource needs and timing to help removes obstacles. Leverage experience as a practitioner of technology across two cloud workloads/areas from design through operations to lead program governance and execution oversight. Leverages experience leading large projects or small programs that include elements of global delivery and/or partners to apply systems thinking and help anticipate changes that could affect key projects. Customer Success Strategy - Contributes to corporate and Customer Success strategy, organizational direction, and customer initiatives to align managers and individual contributors. Adapts corporate and Customer Success strategies to build alignment with key stakeholders and drive toward achieving portfolio goals. Required Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience. - 4+ years experience in relevant customer industry. Additional Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience. - 4+ years experience in digital transformation, or using technology to drive customer business outcomes.

Responsibilities

The Account Technology Strategist creates strategic relationships with key customer stakeholders to enable quality solution delivery and health. They lead the execution of support and consumption delivery programs while ensuring alignment with customer priorities and business outcomes.