Accountability Officer at SCI Career Site

, , Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Monitoring, Accountability, Feedback Mechanisms, Child Safeguarding, Data Analysis, Technical Support, Program Implementation, Communication, Collaboration, Documentation, Reporting, Training Coordination, Participatory Processes, Quality Assurance, Confidentiality, Community Engagement, Safeguarding Procedures

Industry

IT Services and IT Consulting

Description

ROLE PURPOSE: The Monitoring and Accountability Officer will play a key role in implementing and strengthening the existing PALAM/A project accountability system, with a strong focus on ensuring that Feedback and Reporting Mechanisms are effectively utilized, responded to, and documented. The role will also support systematic information sharing and promote active participation of children and communities, ensuring that accountability practices are fully embedded in project delivery to enhance quality, impact, and trust. In addition, the post holder will provide technical support to the project MEAL team to ensure the smooth implementation of MEAL activities as well. In the event of a humanitarian emergency, the role holder will be required to work outside the normal role profile and adapt working hours as necessary. KEY AREAS OF ACCOUNTABILITY: • Oversee the systematic collection, documentation, and timely response to feedback from beneficiaries, ensuring confidentiality and a child-safe approach. • Any allegation or concern about a violation of Safeguarding Policies (Child Safeguarding or PSEA) is raised against staff, partners, consultants, volunteers, service providers, or other stakeholders, or if any harm/unsafe programming is reported (including through the Accountability mechanism), it must be reported immediately through the internal reporting procedures and registered in DATIX. • Collaborate with project MEAL team and the Senior Management to implement, and enhance accountability mechanisms that are inclusive, accessible, and responsive to the needs of all beneficiaries, particularly children and vulnerable groups. • Analyse feedback tracker data/information on monthly and produce reports to support for project decision-making process, • Provide technical support to prepare and submit accountability related KPI reports to SCI regional/Global, • Support the project team to strengthen the implementation of the holistic accountability mechanisms, particularly ensuring quality feedback and response mechanism that is inclusive to all, • Work with district MEAL Coordinators to strengthen the child-friendly consultations to improve the feedback mechanisms, ensuring that children's voices are actively sought and considered, • Ensure that Save the Children’s minimum standards of Child Safeguarding and Safeguarding procedures and country policies are implemented and adhered to in the area of responsibility, supporting relevant staff as required • Lead quality accountability mechanisms, processes and practices in line with USDA and SCI standards. • Take lead role in responding to the hotline calls and maintain accountability tracker regularly, • Provide technical support to monitor and track the Quality Benchmark practices align with project activities, • Support monitoring activities by collecting, verifying, and validating data to ensure accuracy and reliability. Programme Implementation • Ensure that accountability feedback and feedback from children is made available to project teams and others, to inform programming • Work closely with the Deputy Manager–MEAL to collect and verify monitoring and accountability data, ensuring timely sharing with the PALAM/A management to support informed decision-making. • Ensure the timely communication of feedback, suggestions and complaints to the management through the designated feedback and reporting channels • Provide support and coordination in organizing programmatic training sessions and related activities. Learning • Contribute to analysing and presenting feedback data and data from participatory processes to help inform decision-making and improve program quality.

Responsibilities

The Accountability Officer will oversee the collection and response to feedback from beneficiaries, ensuring a child-safe approach. They will also collaborate with the MEAL team to enhance accountability mechanisms and support project decision-making through data analysis and reporting.