LOSS HUB is a part of Global Accounting Operation team responsible for monitoring and processing financial impact incidents reported in a global reporting tool ICAMS across the board.

As a part of the team you will be responsible for processes that include, but not are limited to:

• Daily monitoring ICAMS workload to identify all reported incidents required payment and/or posting;
• Daily preparation, monitoring and posting in payments;
• Daily closing the processed incidents in ICAMS;
• Daily monitoring all queries raised in a shared mailbox;
• Investigation and cooperation with other teams/departments to facilitate payment and/or its posting
• Investigation of all rejected/return payments, open items available on BS accounts;
• Ad hoc queries;
• Participate in regular and ad hoc meetings as requested;
• Support others if needed- backup for other team members´ processes;
• Support new initiatives and processes if needed;

All activities should be delivered with the highest service quality:

• Work according to priorities and deadlines outlined by the Manager and in line with SLAs;
• Maintain standards of personal and professional performance/behavior ensuring accountability and adherence to company policies and procedures;
• Take responsibility for the quality of service;
• Identify process improvements. Keep process documentation up to date;
• Identify issues and problems in service delivery and suggest necessary corrective action, keeping team and direct manager informed of issue;
• Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales [in agreement with direct manager, depending on situation try to resolve/escalate on own responsibility];
• Ensure that direct manager is kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.
• Ensure adherence to Company and Departmental policies and procedures.

Manage Relationships

• Maintain close contact with direct manager, briefing him/her on all issues and problems both actual and potential;
• Develop and maintain strong relationship with business and colleagues;
• Participate in regular and ad hoc meetings as requested accordingly to the role;

Communication

• Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales [in agreement with direct manager, depending on situation try to resolve/escalate on own responsibility];
• Ensure that direct manager is kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.

JOB QUALIFICATIONS AND REQUIREMENTS:

• At least 3 years of Professional experience in Finance/ Reporting/ Banking and/or other related fields;
• Good knowledge of accounting principles and practices (GL, financial accounting reporting) ;
• Knowledge of international payments/settlements would be beneficial;
• An ability to adhere to multiple deadlines, with good time management and the ability to work independently, as well as in a team environment;
• An innovative and structured approach to work, coupled with an ability to continuously identify and implement process improvements;
• A willingness to take ownership of problems and an ability to communicate with clients, and colleagues at all levels whilst being customer service focused;
• PC application knowledge and good Excel skill-set are necessary;
• Advance Language skills, written and verbal in English and country language if required;
• Attention to details is crucial.

• Daily monitoring ICAMS workload to identify all reported incidents required payment and/or posting;
• Daily preparation, monitoring and posting in payments;
• Daily closing the processed incidents in ICAMS;
• Daily monitoring all queries raised in a shared mailbox;
• Investigation and cooperation with other teams/departments to facilitate payment and/or its posting
• Investigation of all rejected/return payments, open items available on BS accounts;
• Ad hoc queries;
• Participate in regular and ad hoc meetings as requested;
• Support others if needed- backup for other team members´ processes;
• Support new initiatives and processes if needed