Great communication skills, written, verbal and listening

• Team player
• Influencing skills
• Commercially aware
• Problem solving and analytical skills
• Flexibility managing multiple priorities
• Service focussed
• Results driven
• Excellent accuracy and attention to detail
• Excellent interpersonal skill

PURPOSE:

The purpose of this role is to work as part of a small accountancy team to provide excellent service to our clients. The role will be coached and guided by more experienced members of the team to reach agreed accounts production targets.

ROLE RESPONSIBILITIES:

• 
  Work on the production of company accounts and corporation tax calculations.
• 
  Support the performance of Accountancy teams towards achievement of agreed Service Level Agreements (SLAs).
• 
  Provide accurate accounting/tax advice to our clients based on their individual circumstances.
• 
  Answer client queries via email, telephone and online chat support and maintain accurate records.
• 
  Proactively manage your own tasks, client queries and team phone calls as part of your own workload management.
• 
  Understand the Crunch systems and apply this knowledge efficiently and effectively.
• 
  Work closely with other departments, in particular Client Services, to ensure high levels of client service are achieved.
• 
  Actively promote and manage the additional services delivered by Accountants to support achievement of Crunch’s key
  revenue growth targets (for example, accountancy reviews, upselling packages, Client referrals, financial services).
• 
  Keep up to date with the latest changes to tax laws, rules and regulations, develop knowledge and skills and maintain continuous Professional Development (CPD), Practical Experience Requirements (PER’s) and complete annual Crunch Essentials Training.
• 
  Embrace the usage of the Hibob system, which is being used by Crunch to complete regular 121 and review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).
  The duties listed above are not exhaustive and you may be asked to perform other duties from time to time that are reasonably required by the Company.
  Role Specific Qualifications and Experience:
  Essential:

5 GCSEs (Grades A* to C or 9 to 4), which must include Maths and English, or equivalent.

• Previous practical experience of working in a team of accountants.
• Previous experience of working in a volume accounts environment.
• Have a keen interest in software applications and accountancy.
• Minimum of AAT level 4, or has demonstrable experience working as an Accountant.

Desirable:

• Experience of using cloud accounting software and working in a Software as a Service (SaaS) environment.
• MAAT and/or part ACCA qualified.

ROLE CAPABILITIES:

• Great communication skills, written, verbal and listening

• Team player

• Influencing skills
• Commercially aware
• Problem solving and analytical skills
• Flexibility managing multiple priorities
• Service focussed
• Results driven
• Excellent accuracy and attention to detail
• Excellent interpersonal skills