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Job area: Accounting

DESIRED QUALIFICATIONS

Work Experience:

• Associate’s degree in accounting or finance and/or a minimum of 2 years of experience in customer service and/or AP/master data function. Possess strong interpersonal skills for interacting with vendors, operations, and upper management. Good planning and organizational skills to balance and prioritize work.
• Experience in a shared services environment is a plus.

JOB REQUIREMENTS/SKILLS AND ABILITIES:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, manage time effectively, manage competing demands and adapt to frequent changes
• Computer Skills include Microsoft Office Suite, Outlook, Advanced Excel and SAP knowledge is a plus
  For this position, the expected base pay is: $20.75 - $27.75 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
  DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
  DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

• Prioritize, research, and write responses for a high volume of AP/AR inquiries created by suppliers and employees in operations.
• Escalate issues to management when necessary.
• Review corporate documentation to ensure compliance and validate accuracy to avoid potential fraud.
• Have an understanding of vendor corporate status for 1099 process.
• Strong attention to detail—to capture potential fraud.
• Display a strong commitment to providing excellent customer service, including resolving issues timely and influencing the resolution of issues when responsibility falls outside of Payables.
• Manages customer/vendor relations and ensure vendor compliance. Reconciliation of vendor statement of accounts for multiple vendors.
• Provides accounting assistance to operations staff; responds to accounts payable or receivable questions/concerns to meet business needs.
• Assists with other ad hoc requests or projects as needed and performs other responsibilities as assigned by the Supervisor, Manager or Director.