JOB SUMMARY

Prepares accounts receivable transactions, processes customer payments, and create invoices according to company practices, and submits them for approval by management or clients; respond to guest billing requests and credit card chargebacks.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of accounting operations to include aspects such as accounts receivable, income audit, general ledger, etc.
• Knowledge of Microsoft Office, with an emphasis on Excel.
• Basic mathematical skills and ability to operate a 10-key.
• Ability to effectively deal with guests and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to access and accurately input information using a computer.
• Ability to read, write and speak English sufficiently to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Prior accounts receivable experience required, preferably in the hospitality industry; Hilton OnQ and M3 Accounting systems experience preferred.

Please refer the Job description for details