Accounting Coordinator at Carlton One

Markham, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

50000.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Attention To Detail, Customer Service Oriented, Communication, Analytical Thinking, Problem Solving, Microsoft Office Applications, Power Point, Word, Excel, Interpersonal Skills, Adaptability, Adobe Photoshop, HTML, French, Spanish

Industry

IT Services and IT Consulting

Description

CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal. Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries. Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com [https://www.carltonone.com/]. About the Opportunity: The Account Coordinator will be an integral part of our Client Success team. This role will support the Client Success Managers (CSM) in the strategic implementation and execution of client initiatives to help clients meet their program goals, as well as new program launches. They will also support the day-to-day management of the rewards platform and queries to ensure happy clients. Key Competencies: * Time Management – The ability to manage multiple competing priorities to ensure all deadlines are met. * Attention to Detail – The ability to achieve thoroughness and accuracy when completing a task. * Customer Service Oriented – The ability todemonstrateconcern for satisfying customers. * Excellent Communicator – The ability to communicate effectively,clearlyand concisely with internal and external parties through verbal and written communication. * Analytical Thinking – The ability to solve problems using a logical, systematic, sequential approach. * Clear Communication – The ability tocomprehendclient/partner requirements, ask clarifying questions and communicate relevant information accurately and comprehensively. Responsibilities:  * Support CSM’s to implement, launch, and managenew programswithout errors including; member data management, module configuration, training manuals, certifications, awards, trophy cases, serial cards, games, and leaderboards where applicable * Serve as first level client support by successfully resolving ticket-based queries on program creations and change requests, and escalate unresolvable issues asrequiredto the CSM * Provide day to day first level program management support by working with CSM & clients (as required) to manage feature requests, generate scheduled and ad-hoc reports, and answer queries, within the established Company & Client SLAs * Support theCarltonOneEngagement team on various projects or with ad-hoc reporting and/or administrative needs * Communicate any bottlenecks or training deficits to the CSM asrequired * Provide feedback to CSM’s on how to streamline processes and standardsin order toincrease service levels * Develop a breadth of knowledge on relevantCarltonOneEngagement system, features, capabilities * Other duties as assigned by your manager Specific Skills  * Detail oriented with the ability to manage multiple projects simultaneously across various departments * Excellent working knowledge of Microsoft Office Applications - Power Point, Word, Excel * Proven ability to thrive in a fast-paced, rapid growth environment * Outstanding communication and interpersonal skills * Adept and learning and adapting tonew technologies * Knowledge of Adobe Photoshop and or basic HTML would be an asset * Fluency in French or Spanish isideal Additional Perks Here are some additional perks that we provide: * Competitive salary and benefits package. * Health, dental, and vision coverage. * 3 weeks’ vacation plus personal days. * Access to our employee benefits portal for exclusive discounts. * Monthly company-wide events, celebrations, and team activities. * Bravo reward points program for recognition and appreciation. * Convenient office location close to public transit. How to Apply If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly. The target hiring range for this position is $45,000 - $50,000. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application. We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you. Vacancy status: This posting represents an active vacancy for which we are currently hiring. AI Disclosure: Artificial Intelligence (AI) may be used in the hiring process for this role.

Responsibilities

The Account Coordinator will support Client Success Managers in the strategic implementation and execution of client initiatives, including new program launches and day-to-day management of the rewards platform. This involves resolving ticket-based queries, managing feature requests, generating reports, and ensuring clients meet their program goals within established SLAs.