Company Name: PBS Systems
Job Location: Calgary - Tech Center
Job Type: Full-time, Permanent
Internal Job Title: Accounting Support Analyst - Tier 1
Reports To: Team Lead - Accounting Support
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
No. of Openings: 1
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

QUALIFICATIONS:

• High school diploma
• Accounting Diploma/Certificate
• Must have Valid Driver’s license
• Fundamentals of accounting
• Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
• Automotive Dealership Accounting Department experience is an asset
• Customer service experience
• Possess excellent communication and analytical skills
• Strong analytical and organizational skills
• Works well both with a team and independently
• Ability to embrace variety, structure, change and innovation
• Available to work occasionally Saturday and/or Sunday due to travel schedule

THE ROLE:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software.

RESPONSIBILITIES:

• Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
• Logging and documenting all customer interactions within our ticketing system and escalating matters as required
• Collaborating with other groups/departments to streamline service delivery
• Identify opportunities to drive process improvements that positively impact the client’s experience
• Develop knowledge and understanding of our software and the supporting infrastructure.
• Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
• Achieving and exceeding KPI targets and other metrics defined by the department
• Available to travel at least 1 week per month throughout the US and Canada
• Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
• Commit to an ongoing personal development and cross-training as recommended by your Team Lead
• Other duties as required