Accounting Specialist - Customer Experience at Cedar Management Group LLC.

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Google Suite, Communication, Interpersonal Skills, Multitasking, Decision-Making, Organizational Skills, Problem-Solving, Attention to Detail, Client Relations, Billing Processing, Payment Plans, Time Management, Adaptability, Email Communication, Phone Communication, Document Management

Industry

Real Estate

Description

Description Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Proficient with Google Suite applications including Gmail, Docs and Sheets Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele Strong interpersonal, written and verbal communication skills required Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change Strong decision-making, organizational and problem-solving skills Ensure payments are posted to the correct accounts and deposited into correct accounts Setup automatic draft payments and address Client concerns via email and/or phone Monitor all payments within a 48-hour turnaround time Communicate Law Offices, Collection Agencies and Assist Real Estate Agents via email and/or phone and monitor inboxes within 24-to-48-hours turnaround Handle the past due accounts within a Homeowner’s Association Ensure the Law Office knows which accounts are in their possession and withdraw accounts that have been closed Work with the home owner to create payment plans Attention to detail Addressing client concerns regarding closing of their home in a timely manner Assist in sending documents, insurance information, and other oddities to proper parties Process billing, late fees, interest, exceptions, returns, statements Addressing client concerns regarding closing of their home in a timely manner Communicate effectively with our homeowners and attorneys via email and phone in regards to questions and concerns about the closing of their home Update accounts when the unit sales have completed If you have a service mindset? Are you a great communicator? Multi-tasker? Are you detail oriented? Are you tech savvy? Then you may be the perfect fit for this role. Requirements Education and Training: High School Diploma - required 1-3 years related experience; or equivalent combination of education and experience - preferred Adaptability: Adapts to changing work demands Stays focused on own work when faced with challenges and/or difficulties Stays open to and learns from feedback Physical Activities The following physical activities are necessary to perform one or more of the essential functions of this position. Moves, lifts, carries supplies weighing less than 20 pounds without assistance Creates documents, reports, etc. using a writing instrument or computer Ability to enter and locate information on a computer Visually verifies and/or reads information Sits for an extended period of time Must be physically present in the office as the needs of the business dictates

Responsibilities

The Accounting Specialist will ensure accurate posting of payments and manage client concerns regarding their accounts. They will also communicate with various stakeholders, including law offices and real estate agents, to facilitate timely resolutions.