Accounting Support Specialist (remote) at MOMENTIVE PERFORMANCE MATERIALS ASIA PACIFIC PTE LTD

Cebu, Isabela, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounting, Customer Support, Problem Solving, Communication, Collaboration, Training, User Support, Error Replication, Knowledge Base Management, Customer Feedback, Empathy, Proactive Responses, International Client Handling, General Accounting Knowledge

Industry

Chemical Manufacturing

Description

Job Description We are seeking for an ASSOCIATE SUPPORT ANALYST (ACCOUNTING) to join our growing team! Overview Provide basic user support to improve experience of customers and/or end-users of their assigned product. A Day in the Life Provide timely responses to customer service inquiries via product ticket system Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution Collaborate with team members to provide resolutions to customer inquiries Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software We are looking for someone who brings Degree in an accounting-related course preferably Comfortable handling a combination of phone, email, and chat support Direct experience working with international clients Strong general accounting knowledge We are looking for someone who is open to a hybrid work setup based in the Cebu office, remote options are also available. #LI-AC1 #momentivesoftware About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick Leave Inclusive and Welcoming Environment Purpose-Driven Culture Work-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire. Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

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Responsibilities

The Accounting Support Specialist will provide basic user support to improve customer experience and respond to inquiries via a product ticket system. They will collaborate with team members to resolve customer issues and provide training to new and existing customers.