Summary
Main Duties

Administration

• The Accounts Clerk is responsible for ensuring the accurate and efficient processing of financial transactions within the hotel’s finance department.
• This role involves handling accounts payable, accounts receivable, bank reconciliations, payroll support, and financial reporting
• Ensures all files and reports are properly filed for future reference.
• Follows-up on issues and queries relating to accounts payable/accounts receivable.

Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Ensures all employees provide a courteous and professional service at all times.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.

CORE SKILLS

• Produces Quality Work

The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes

• Achieves Results

The ability to identify priorities, solve problems, produce desired results and be accountable for commitments

• Promotes Teamwork and Collaboration

The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.

• Communicates Effectively

  The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.

• Shows Initiative and Resourcefulness

The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically

• Focuses on Customers

The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfactio

OTHER DUTIES

• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in taxes, employee and industrial relations.
• Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Reads the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Accounting function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.