REQUIREMENTS

• APA qualification (CIP preferred)
• Previous experience in a fast-paced insurance or customer service environment
• Strong communication and organisational skills
• Attention to detail and a proactive approach to problem-solving
• Knowledge of Relay system is a plus
• Team player with a customer-first attitude

ABOUT THE ROLE

Our Client, is seeking a motivated and detail-oriented Account Executive to join their growing Personal Lines team.
You’ll work in a fast-paced, customer-focused environment where you’ll manage renewals, support client retention, process mid-term adjustments (MTAs), and help drive sales across our wide portfolio of personal insurance products.

KEY RESPONSIBILITIES

• Manage policy renewals, MTAs, and general customer queries
• Achieve retention and cross-selling targets across product lines
• Ensure compliance in all client interactions and documentation
• Accurately update client files using Relay or other internal systems
• Liaise with claims departments and handle correspondence efficiently
• Work collaboratively across departments to meet team goals