ABOUT US:

At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband.
We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect.
So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you.

SKILLS AND COMPETENCIES:

• Accounts Payable Experience: Strong understanding of AP processes, controls, and systems (e.g., NetSuite, Zone Capture).
• Attention to Detail: Comfortable working at pace while ensuring accuracy and compliance.
• Process Improvement: A mindset focused on spotting inefficiencies and helping fix them.
• Stakeholder Collaboration: Clear communicator who works well across teams to get things done.
• Problem Solving: Able to investigate and resolve queries using a logical, customer-focused approach.
• Organised: Skilled in juggling multiple tasks, deadlines, and priorities effectively.
• Adaptable: Open to change and improvement in a dynamic, scale-up environment.

MORE ABOUT THIS ROLE:

Term: 6-month Fixed Term Contract
Salary: £28,000 – £38,000, depending on experience
Location: Exeter 1-2 days in the office
We’re looking for an Accounts Payable Administrator to join our finance team on a 6-month fixed-term contract. This is a hands-on, collaborative role focused on ensuring our AP processes run smoothly and efficiently, delivering excellent service to both internal stakeholders and external suppliers.

You’ll report into our Head of Finance and work closely with Procurement and other key teams to support day-to-day AP operations, continuous improvement initiatives, and financial controls.

• Process invoices in line with agreed SLAs and internal policies.
• Ensure supplier payments, reconciliations, and queries are handled efficiently and accurately.
• Collaborate with internal stakeholders to support best practice purchasing and invoice processes (e.g. PO compliance).
• Help improve and maintain AP systems and processes, ensuring controls are in place and up to date.
• Engage with suppliers and internal teams to resolve payment-related queries quickly and professionally.
• Maintain vendor records in NetSuite, working closely with Group Procurement.
• Support employee expenses processing - ensuring accuracy, policy compliance, and timely payment.
• Assist with month-end and year-end tasks including reconciliations, accruals, and cost analysis.
• Support audit and compliance queries as needed.
• Contribute to ongoing AP process improvements, reducing exceptions and improving efficiency.
• Ensure systems such as Zone Capture reflect current processes and business needs.

We assess candidates not only for skills but also for how well they align with our values. In this role, you’ll be expected to demonstrate:

• We are united – Collaborating with the wider business and finance team to streamline payment processes and solve problems together.
• We are different – Spotting broken processes, challenging the status quo, and helping drive improvements.
• We are Cuckoo – Bringing energy, ownership, and your authentic self to the role every day