ABOUT US

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we’ve empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

REQUIRED EXPERIENCE

• GCSE Maths and English
• IT literate, able to use Microsoft Office, Excel etc.
• Confident and professional manner
• Team player and approachable
• Numerical skills
• Excellent verbal and written communication skills

ABOUT THE ROLE

This Accounts Payable Analyst role will work closely as part of the accounts payable team to ensure delivery of a high service level whilst working within internal compliance and legislation requirements. You will be an experienced transactional finance professional with Accounts Payable and Customer Service experience with a track record of delivering a high level of customer care in a fast-paced changing environment.

PRINCIPAL ACCOUNTABILITIES

• Ensuring the accurate and timely delivery of Accounts Payable services, including monitoring and analysing daily KPIs.
• Timely and accurate recording of finance transactions onto the relevant platforms
• Working closely with TCs and suppliers to ensure payments are made within agreed payment terms
• Supporting any outsource provider to achieve and exceed KPI expectations whilst working within the agreed SLAs
• Perform root cause analysis of complex issues to drive improvement and issue resolution in the end-to-end AP Process flow
• Identifying potential process improvements to increase efficiency
• Creating Standard Operating Procedures (SOPs) and Work Instructions (WIs) for the team
• Being the first point of contact to the business, TCs and any third-party service providers as an SME (subject matter expert)
• Educating suppliers, business users and TCs to aid reduction in exceptions and demand on query management
• Co-ordinating and delivering training sessions and/or materials to TCs and the business
• Building successful business relationships at all levels (particularly in Finance and with TCs) to encourage efficiency and understanding
• Managing and prioritising daily workload to ensure deadlines are met/exceeded for all activities
• Providing excellent customer relations, written and verbal to Suppliers, TCs and the business
• Working within Travel Counsellors internal compliance/guidance rules and applicable legislations
• Working daily within Travel Counsellors CARE values to outperform