Accounts Payable Customer Service Analyst at Grocery Outlet

Emeryville, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

35.0

Posted On

09 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Payable, Vendor Statement Reconciliation, Analytical Skills, Microsoft Excel, Invoice Processing, Vendor Relationship Management, Data Analysis, Time Management, Communication, Attention To Detail, Prioritization, Training

Industry

Retail Groceries

Description

About Grocery Outlet: * Our Mission: Touching lives for the better * Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S. * Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service About the Team: Our Finance team’s mission is to drive efficiency as we support our company and business partners. We analyze data, create records and reports, and make key strategic decisions to keep the business running. Our passion and energy promote a creative and growth-oriented environment. The members of our team are resourceful, critical thinkers that pride themselves on integrity and efficiency. About this role: The AP Customer Service Analyst will analyze and reconcile all vendor statements. This includes providing support to our internal business partners as well as providing answers to inquiries from our suppliers. The AP Customer Service Analyst will manage the no-receiver report while ensuring all vendor accounts are in good standing. The person in this role must be skilled and proficient in all aspects of Accounts Payable and have a solid understanding of the Grocery Outlet model. This role reports to the Accounts Payable Team Supervisor. Responsibilities Include: * Responsible for Analyzing vendor statements and providing detailed data to AP Processors to improve productivity. * Review VIM data to flag any duplicates. * Resolve escalated issues related to invoice processing and payment. * Manage vendor credit application requests and get proper authorization before sending them to the vendor. * Responsible for overseeing all vendor accounts are in good standing to avoid any service interruptions. * Manage no-receiver report and communicate all unmatched invoices with IOs to improve invoice processing efficiency. * Identify areas of improvement within the accounts payable process. * Establish and manage good relationships with Stakeholders, addressing all inquiries. * Monitor Team productivity on invoice processing and iReq cases and assist the team with prioritizing. * Provide training to AP Processors as needed. * Act as a backup for managing iCare cases. * Manages all large vendor communications. * Escalating issues to DSMs and Buyers as needed. About the Pay: * Base Salary Range: $32.00 - $35.00 Hourly * 401(k) Profit Sharing * Medical, Dental, Vision & More! * Final compensation will be determined based upon experience and skills and may vary based on location. About you: * College degree is preferred with 6+ years of experience in Accounts Payable, preferably in a lead or supervisory role. * Strong analytical skills with expert excel experience. * Ability to balance multiple tasks in a high volume of environment. * Self-motivated, team player. * Ability to work effectively and communicate well with all levels within an organization. * Ability to follow company procedures. * High degree of attention to detail and desire to deeply understand all aspects of a process and system. * Demonstrated ability to independently manage time, organize and prioritize tasks effectively, and ability to meet deadlines with minimal supervision. To learn about how we collect, use and secure your personal information. Click here to see our privacy policy. [https://groceryoutlet.ent.box.com/s/grigzgaixr2hmblr1vvw113sjngp2bsg]

Responsibilities

The analyst is responsible for reconciling vendor statements, managing no-receiver reports, and resolving escalated invoice and payment issues. They also monitor team productivity and maintain strong relationships with internal stakeholders and suppliers.