Your Job
Looking for an Accounts Payable Customer Support Agent who can provide support by answering queries revolving around the entire function of Accounts payable. The queries would be raised by Internal and external parties. The queries would revolve around Invoices, payments & VMD scope of operations.

WHO YOU ARE (BASIC QUALIFICATIONS)

• Demonstrated experience in Accounts Payable & PTP process
• Customer service experience
• Core knowledge of the areas of Accounts Payable (VMG, Invoice processing, payments etc.)
• Proficient written and verbal communication skills in English and Finnish/ German or Italian
• Excellent in Excel ,Word, and presentation skills
• Strong sense of internal control, SOP and accuracy
• Proficient with current computer applications such as Word, Excel, PowerPoint, Outlook, etc.
• Hands on experience in SAP

WHO WE ARE

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

LI-JO

• Support Customer Queries on Accounts Payable functions (Emails / Calls)
• Query lifecycle management
• Exhibit Attention to detail in understanding the query and answering the same
• Adhere to query management / workflow tools to ensure ticketing is done accordingly
• Collect customer feedback and act on quality measures
• Liaison with internal / external teams by Telephone or Email address to for gathering information for query resolutions.
• Adhere to Query Management Service levels & measurements’
• Documentation / Audit trail creation for actions performed on query
• Being proactive and seeking to anticipate customers’ needs & questions
• Perform other related duties as assigned by management