ABOUT US

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we’ve empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

REQUIRED EXPERIENCE

• GCSE Maths and English
• IT literate, able to use Microsoft Office, Excel etc.
• Confident and professional manner
• Team player and approachable
• Numerical skills
• Excellent verbal and written communication skills
• Experience of managing a team

ABOUT THE ROLE

This role is responsible for the direct people management of accounts payable analysts as well as ensuring timely and accurate payments of relevant suppliers
This role is responsible for managing the weekly supplier payment runs, ensuring teams supplier statements are reconciled in line with expected payment dates as well as ensuring inbound queries are managed and responded to in line with SLAs.

PRINCIPAL ACCOUNTABILITIES

• Responsible for the direct people leadership of accounts payable analysts
• Responsible for implementing, supporting and delivering accounts payable strategy
• Managing all aspects of transactional processing within accounts payable team
• Drive productivity and deliver services in line with KPIs
• Work closely with Accounts Payable Manager to identify process improvements and drive best practice
• Be the senior escalation point in the event of unresolved or complex issues
• Establish and maintain strong relationships with stakeholders to monitor performance and resolve issues impacting productivity and accuracy
• Support in delivering audit
• Recognise and communicate any risks and issues with the team, management and key stakeholders
• Coach, train, develop and motivate the team