Job description

About Global Hotel Alliance:

Global Hotel Alliance (GHA) brings together a unique collection of independent hospitality brands with GHA DISCOVERY, a multi-brand loyalty programme leveraging a shared technology platform. GHA represents a collection of 55 brands with 1,000 hotels across 100 countries serving 36 million members.

GHA is a 20-year-old+ business which still has a modern, informal, start-up style culture. We only recruit very nice people who will fit into our friendly teams. If you want to work in a boring, hierarchical bureaucracy then you should not apply.

We have “Global” in our name and we are truly multicultural, with associates from over 30 countries. We do not discriminate gender, religion, race or orientation – we just want to hire the best people for the job. We will pay you on time and give you great benefits including an annual US$1,000 wellness allowance, birthday leave, excellent healthcare and fun social events (often in our lovely hotels).

Job Description:

We are currently looking for a dynamic and enthusiastic Accounts Receivable Accountant to immediately join the GHA Finance team. In this specialized role, the ideal candidate will be a proactive and creative individual who will be responsible for the end-to-end financial management of one of our major hotel brand’s accounts with GHA. They will ensure accurate billing, timely collections, precise payment allocations, and rigorous reconciliation of all revenue streams and loyalty program transactions. Excellent English business communication skills are a must for this role, as you will act as the primary financial liaison between GHA and the hotel group. The position reports to the Finance Manager and is based in the GHA Dubai head office.

Key Responsibilities:

·        Execute accurate and timely billing of owned, managed, and franchised properties.

·        Manage and execute brand level and hotel level billing for all auxiliary revenue streams.

·        Reconcile and issue DISCOVERY Dollars reimbursement credit notes on a monthly basis.

·        Prepare, verify, and process monthly rebate calculations after tracking and minimizing deductions.

·        Reconcile and resolve billing and payment disputes swiftly, acting as the primary point of contact.

·        Maintain active direct communication with the assigned hotel group to address any issues in billing and other related matters.

·        Respond within 24 hours to emails regarding grievances, requests for invoice copies, or supporting backup documentation.

·        Follow up and actively chase outstanding accounts receivable via phone calls and emails to ensure timely receipt of payments.

·        Verify, match, and allocate incoming payments against open invoices accurately within the ledger and investigate any shortfalls.

·        Prepare monthly AR, aging, collections, and cash flow reports.

·        Participate in credit meetings and provide clear, up-to-date status reports and commentary on all outstanding matters.

·        Reconcile DISCOVERY Dollar redemption records against the non-reconciled report to identify and resolve discrepancies.

·        Update, maintain, and regularly check the hotel group’s customer accounts on all databases to ensure data accuracy and relevancy.

·        Conduct regular audits of the billing logic and manage PowerBI backup files to ensure financial data matches source documentation.

·        Manage VAT accounting and maintain all necessary supporting information for tax audits.

·        Prepare financial reports by collecting, analyzing, and summarizing account information and sharing useful insights and forecast trends.

·        Create, document, and maintain processes to manage activities within the Finance department through platforms such as Confluence.