Overview:
Ready to Elevate Your Career? Join Frank Gay Services as an Accounts Receivable Admin!
At Frank Gay Services, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged.
With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.

WHAT WE NEED FROM YOU:

• High school diploma or equivalent required; associate or bachelor’s degree in accounting, finance, or a related field preferred
• 2+ years of experience in accounts receivable, collections, or billing
• Experience with backlog cleanup and general ledger entries a plus
• Strong Excel and accounting system proficiency (Sage Intact or similar platforms)
• Excellent communication and negotiation skills
• Organized, detail-oriented, and comfortable juggling multiple priorities
• Customer-first mentality with a solutions-focused approach

• Review and reconcile aged A/R balances, researching discrepancies and applying payments accurately
• Prepare and post A/R adjustments, write-offs, and payment corrections
• Respond to customer inquiries related to memberships, ensuring a high level of service
• Update membership records and assist with renewals, cancellations, and benefit questions
• Proactively manage and collect on overdue accounts
• Initiate customer contact for outstanding payments and negotiate payment arrangements when needed
• Coordinate with the collections team to escalate delinquent accounts appropriately
• Process a variety of payment types (credit card, checks, ACH, online) and apply them to the correct accounts
• Investigate and resolve payment discrepancies in a timely manner
• Partner with internal teams to resolve customer issues related to billing and account status
• Generate aging reports and follow up on outstanding balances
• Maintain clean, accurate, and up-to-date records of all A/R transactions