IDEAL CANDIDATE:

The ideal candidate will have at least 6 months of experience in banking, with strong knowledge of bank reconciliations. You’ll need excellent attention to detail, the ability to manage multiple priorities, and work to strict deadlines. Proficiency in Microsoft Excel, ERP systems, and strong analytical and problem-solving skills are essential.

ABOUT THE ROLE:

Flogas Energy is looking to recruit an experienced Accounts Receivable Administrator to support the daily banking operations within our energy business. In this key role, you will ensure that all incoming payments are accurately allocated and processed in a timely manner, playing a crucial part in maintaining the efficiency of our financial processes. Additionally, you will assist with managing customer refunds and handling unpaid direct debits, contributing to smooth and effective operations across the team.
Please note this is a 12-month contract.

KEY RESPONSIBILITIES:

• Ensure that all direct debits are processed accurately and on time. This includes setting up new mandates, managing any changes, and resolving any issues that may arise during the process. You will also need to liaise with customers and internal departments to address any discrepancies.
• Handle the processing of all lodgements to ensure that payments received are correctly recorded and allocated in a timely manner. This includes managing cash, cheque, and electronic payments, ensuring they are properly credited to customer accounts.
• Accurately allocate incoming payments to the correct customer accounts, ensuring there are no misallocations.
• Manage and monitor all online banking transactions, ensuring payments are processed securely and in compliance with company policies. This includes setting up and verifying electronic payments, as well as troubleshooting any issues that arise.
• Perform daily and monthly bank reconciliations to ensure all transactions are recorded accurately and that balances match between the company’s internal records and bank statements, investigating and resolving any discrepancies in a timely manner.
• Process customer refund requests promptly, ensuring the correct procedures are followed and that refunds are accurately issued. You will also need to communicate with customers to inform them of the status of their refund requests.
• Monitor and process unpaid direct debits, working with customers and internal departments to resolve any issues, reprocessing payments where appropriate or setting up alternative payment arrangements.
• Provide support to the customer service team by addressing any banking-related queries from customers.
• Manage the banking team’s mailbox, ensuring all incoming queries and requests are handled efficiently, prioritising emails, responding to routine queries, and escalating more complex issues as necessary.
• Oversee a variety of daily banking tasks such as monitoring bank accounts, ensuring funds are available for outgoing payments, and reviewing account activity for any irregularities. You’ll be responsible for ensuring smooth daily operations.
• Take on additional tasks or projects as needed to support the banking team or other departments.