The role

SSE Airtricity Gas Supply (NI) Ltd supplies gas to a growing customer base, with currently over 214k Domestic and Commercial customers in Northern Ireland. Our customers and our employees are our priority, and we’re currently recruiting for an Administrator to join the Accounts Receivable team in our gas business. The team processes high levels of transactions daily, which requires consistent, accurate and compliant processing.

Our core business hours are 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 on a Friday and our blended model of working at home and in the office, provides our colleagues with the flexibility and support they need to succeed in this role. When in our modern office, you’ll be in a vibrant working atmosphere, in a city centre location close to shops, restaurants and a public transport hub.

You will

• Maintain high levels of accuracy and regulatory compliance when capturing, updating, and amending customer account information.
• Proactively resolve unassigned Prepayment Meter payments by investigating issues preventing allocation and ensuring timely, accurate transfer and correction of customer accounts / meters.
• Collaborate effectively and respond promptly and professionally to mail, phone, and Teams queries, providing excellent customer service and contacting customers directly when needed to close out issues.
• Provide efficient administrative support to operations teams and share responsibility across workstreams to enable the delivery of excellent customer service and support delivery of team objectives.
• Ensure all daily processes (payment file handling, bank lodgements, Prepayment Meter Vend activity, Direct Debit processing, security deposits, suspense account management, refunds, and associated queries), are completed accurately, on time, and in full compliance with regulatory and financial requirements.

You have

• Previous customer accounts, finance or administration experience within in a regulatory framework.
• Exceptional attention to detail with the ability to consistently produce quality, accurate work, ensuring customer data is accurate at all times.
• Strong numerical and analytical skills with the ability to resolve financial queries and reconcile accounts, coupled with excellent verbal and written communication skills.
• A positive, enthusiastic and flexible attitude and willingness to develop and learn, drive improvements and engage in projects as required.
• A high standard of IT proficiency with an excellent working knowledge of Microsoft Office packages (specifically Excel)