REQUIREMENTS

• Previous track record of working to deadlines
• Professional telephone manner
• Active listening skills
• Patience and the ability to remain calm in stressful situations
• Experience of working to targets
• Ability to use MS Office in particular MS Excel
• To be able to communicate both written and verbally across different levels
• Ability to work as part of a team and on own initiative
• Experience of being able to prioritise
• Ability to carry out negotiation discussions
• Experience of MSD would be advantageous

ABOUT THIS ROLE

This role ensures that all outstanding cash is collected in a timely manner to support the reduction of debt owed to the company and reports to the UKI Accounts Receivable Team Manager.

JOB ROLE AND RESPONSIBILITIES

• Ensuring ghd terms of trading are adhered to at all times by all customers
• To make Outbound/Inbound telephone calls to both Internal and External customers, taking and chasing payments
• Identifying, flagging and resolving disputed invoices and liaising with internal and external Field Sales Management to speed resolution
• Making order release decisions
• Monitoring of credit limits, obtaining credit limit authorisation as required and manage customer details
• Make accurate and concise notes on client records
• Reconcile customer accounts
• Ensure MSD and Sales force are updated in a timely manner
• Timely allocation of payments received
• Daily reporting via telephone to the Sales Team on problem accounts/collection of monies
• Other ad hoc debt recovery and administrative duties within the department