Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
The Accounts Receivable Specialist manages a portion of the organizations accounts receivable to ensure that CDW customers are paying invoices in a timely manner while preserving our customer relationships and supporting the Sales Department.

• Analyze and reconcile complex customer accounts
• Continuously review top owing and past due accounts
• Handles the collection efforts of more complex and meaningful accounts with the teams book of business
• Contact customers to resolve invoice concerns and ensure prompt payment
• Collaborate cross-functionally to resolve customer issues
• Identify accounts that need to be prioritized and escalated
• Proactively build and maintain positive working relationships with internal and external stakeholders
• Support the outsourced team by answering or forwarding emails, suggesting account holds and proactively recommending next steps in the collection process (responsibility specific to those supporting RMS)
• Special Project assignments as needed