Responsibilities

• Run aging reports and review AR balances
• Resolve non-payment issues with customers
• Liaise with collection agencies where applicable
• Liaise with the Sales or Customer Service teams for payment escalations
• Process write-offs once approved
• Respond to ad hoc customer queries
• Liaise with Customer Service on customer queries
• Develop collections & customer queries root cause reports to identify opportunities to improve the process and drive customer satisfaction
• Apply cash to customer accounts according to remittance instructions, in line with policies and procedures
• Research remittance errors (including analysing any deductions self-applied by the customer) and escalate
• Process manual credit / invoices, in line with policies and procedures
• Support ad hoc requests and activities (e.g., queries from Finance, Customer Service teams, Audit)
• Support ad hoc projects or continuous improvement activities

Skills & Experience

• 2+ years’ experience in accounting and finance including Accounts Receivable, Cash Applications and Collections
• Sound interpersonal skills and some ability to influence
• Ability to think through ambiguous issues
• Effective decision making and priority setting
• Strong drive for results
• Ability to build and maintain sound relationships and collaborate effectively with multiple levels and cross functionally
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