About the job

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

Join our Accounts Receivable team and help strengthen Staples' financial performance while delivering a positive customer experience. In this role, you will manage a specialized portfolio, resolve complex account issues, improve cash collection, and partner across the business to reduce risk and keep receivables moving.

What you will be doing:

• Collect cash against open accounts receivable and maintain consistent customer follow-up through payment resolution.
• Research account issues, reconcile payment remittances, and resolve billing and accounts receivable discrepancies promptly.
• Minimize bad-debt write-offs and maximize cash receipts while balancing the needs of internal and external customers.
• Complete collection activities, on-account cash research, escalations, and credit reviews within established service-level expectations.
• Understand customer ordering platforms and how billing integrates with those systems to identify and resolve root causes.
• Identify, propose, and implement process improvements, including streamlined workflows and automation opportunities.
• Create standard operating procedures for high-effort or complex customer accounts.
• Plan and organize work to achieve service-level agreements, team goals, and department objectives.
• Lead customer conference calls and collaborate with Billing, Sales, Customer Service, Finance, Customer Setup, and Contract Gateway teams to resolve issues and past-due balances.
• Prepare ad hoc reports, statements, reconciliation summaries, and clear presentations for customers and internal leaders.
• Negotiate payment plans or settlements for significantly past-due balances within established guidelines.
• Communicate professionally with customer Accounts Payable supervisors, managers, and directors while serving as a trusted partner in issue resolution.