SUMMARY OF JOB:

Responsible for contacting Tenants regarding delinquent accounts, initiating action, and converting accounts receivable into cash within the optimal amount of time and maintaining records.

EDUCATION & EXPERIENCE:

Bachelor’s Degree (BA) from four-year college or university
Two to four years-related experience
(or equivalent combination of education and experience)
Training in collections and/or real estate transactions
Working knowledge of the Fair Debt Collection Act and state and federal laws applying to collection activities
Yardi knowledge/experience (preferred)
Credit Business Associate accreditation (preferred)

SKILLS & COMPETENCIES:

Proficiency in MS Office
Verbal and written communication skills
Excellent customer service required
Organizational skills
Dependable self-starter
Attention to Detail and strong analytical skills
Ability to multi-task
Flexible and adaptable
Problem-solving skills
Sterling Organization is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.

• Reviews status of delinquent accounts and initiates collection action by contacting each Tenant or Account Owner by phone or in writing according to due dates
• Participates in collection meetings and bad debt analysis with regard to collections and prospective bad debt.
• Monitors and updates management on the status of collection accounts, tenant delinquencies and other matters based on various status reports from internal sources and outside counsel
• Review/research status of delinquent/disputed accounts and initiates collection action by contacting each account owner by phone or in writing according to pertinent timelines
• Communicates any disputes on over/under payments to Lease/Recovery Accountant for handling
• Conducts skip traces, asset searches, credit checks and other similar functions according to established practices
• Reviews accounts daily and reports to outside collection agencies or attorneys any accounts that need personal contacts
• Prepares/reviews/sends demand and default letters and follows up on any undeliverable notices
• Maintains notes in the collection data base
• Participates in account receivable review meetings and reports status of all delinquent accounts assigned
• Interacts with management to obtain direction in how matters should be handled
• Performs general duties including drafting routine communications, word processing, creating spreadsheets, proofreading, filing, copying and faxing as necessary
• Utilizing the Corporation’s Business Goals, works with supervision to identify annual individual goals and objectives
• Complies with all Company policies, procedures and standards
• Additional tasks and responsibilities as assigned
  **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.