POSITION SUMMARY:

Post cash receipts, make collection calls, and preform credit approval process for new customers.

QUALIFICATIONS:

Ability to: calculate figures and amounts such as interest and percentages; write short correspondence; effectively communicate with internal and external customers; and demonstrate good judgment in responding to daily challenges. Ability to interpret a variety of instructions furnished in written, oral, or schedule form and to follow instructions is also important. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

High school diploma or GED required; one or more years of experience or training; or equivalent combination of education and experience.

• Manage open accounts for collection efforts and make decisions on pending orders, closing accounts, and extending additional credit
• Generate reports for management review
• Process credit card payments and post all cash receipts, wire transfers, ACH’s, and credit cards
• Type credit memos, send statements, and file delivery tickets
• Communicate with internal and external customers by telephone and by mail to investigate complaints, verify accuracy of charges, or to correct errors in accounts
• Make outbound collection calls
• Maintain tax exempt forms
• Provide credit references
• Work closely with sales staff to ensure correct credit procedures
• Other duties as assigned