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SUMMARY

Reviewing account status and following guidelines on monitor customer orders entered in the system; Control and maintain the collection of current and past due invoices; Research and investigate reason for non-payment and obtain necessary documentation/information to provide to customer/or related team to support collection. Research and determine validity for credit memo for refund processing; Manage collection of invalid chargebacks and work directly with merchant service provider in response to merchant chargeback as needed. Communicate with external and internal team to have credit memo processed to offset open account; Weekly reporting to management on outstanding issues including but not limited to aged unpaid invoices, chargebacks.

QUALIFICATIONS

• Bachelor’s degree or High School Degree with 2+ years of relative work experience
  

  LI-DR1

• Identify orders and its matching payment to reconcile the AR account
• Verification of duplicated charge and process refund as needed
• Monitor uncaptured payment transaction to re-process payment
• Process refund on return credit memo where it is applicable
• Matching and offset return/replacement order as needed
• Communicate with 3rd party service provider to obtain valid PODs and other required document for dispute process
• Dispute merchant chargeback with supporting documents
• Reporting to management on collection/dispute status
• Identify improvement area to enhance work efficiency and provide support on special project when it is assigned