WHO IS GRAND & TOY?

At Grand & Toy, we Give Work Life! Celebrating 141 years this year, Grand & Toy is one of Canada’s most renowned and iconic brands. Our humble beginnings started in office supplies but today, our team of industry-leading experts provide complete business solutions for multiple industries across Canada. From the latest technology solutions, to facilities, and custom workplace furniture for any space, we provide core solutions to running businesses day-to-day.

WHAT EXPERIENCE DO I NEED?

• Education: Secondary school completion.
• Practical Experience:
• Minimum of 3 years related experience in a computerized A/R environment.
• A thorough understanding of all aspects of credit and collection, including account maintenance & reconciliation, collection of past due accounts, and credit decision-making.
• Technical Competencies:
• Previous experience working with EDI-based customers and familiarity with vendor portals such as Ariba, Oracle, Tradeshift, etc.
• Experience in large ERP (AS400) Financial systems
• Proficiency in Microsoft Office applications, particularly Excel (including VLOOKUP and Pivot Tables) and Word.

We are seeking a detail-oriented and proactive Accounts Receivable Collections Specialist to join our team. This Finance Department role focuses on managing customer accounts, ensuring timely payments, and being a solutionist for our customers. The ideal candidate will have strong communication skills, analytical abilities, and a customer-focused approach to resolving billing and payment issues.

What will I do?

• Customer Engagement:
• Professionally communicate with customers on a timely basis regarding billing and payment inquiries
• Utilize effective tools such as Teams, CRM platform, account reconciliations, dunning letters, and other notices to optimize key A/R performance targets.
• Reconcile & problem solve for a high volume of transactions, source relevant back-up documentation, identify billing errors, customer engagement to understand payment processing and/or financial problems, analyze the issues and provide solutions acceptable to both parties.
• Collaboration:
• Work closely with Sales Account Managers to solution customer payment issues while maintaining our brand and customer experience
• Maintain detailed follow-up notes in the system for each account to ensure accurate tracking and resolution.
• Work with e-Business to ensure EDI portals are set up correctly. Identify any issues with customer enrollment and solution by engaging appropriate business partners.
• Work within different types of Customer portals in EDI such as Ariba, Tradeshift, Coupa, etc. to monitor and resolve rejections.
• Credit Management:
• Regularly review and evaluate customer credit terms and terms, recommending adjustments to Credit team.
• Serve as a backup for the credit team by reviewing and releasing orders with sound decision-making.
• Risk Assessment:
• Deep understanding of accounts in portfolio to assess risk and notify Management of concerns.
• Monitor integrated accounts daily (EDI) to ensure rejections are identified promptly.