Key Responsibilities

Accounts Receivable & Collections

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items.
• Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.
• Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders.
• Negotiate payment commitments while maintaining positive customer relationships.
• Document collection activity and customer communication accurately in NetSuite and related systems.
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Cross-Functional Collaboration

• Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues.
• Coordinate internally to remove obstacles preventing invoice payment.
• Escalate high-risk accounts appropriately and recommend practical solutions.
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Process Support and Improvement

• Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes.
• Recommend opportunities to improve collection efficiency and reduce future payment issues.
• Help maintain standardized collection procedures and documentation.
• Support process improvements related to customer payment resolution and cash application.
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Qualifications

Required

• Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
• 7+ years of progressive B2B accounts receivable and commercial collections experience.
• Demonstrated ability to research and resolve complex AR issues independently.
• Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
• Excellent written and verbal communication skills with both internal teams and external customers.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Self-motivated with a strong sense of ownership and accountability.