About the Role

GLOMACS is looking for a detail-oriented and proactive Credit Control & Collections Specialist to manage post-course invoicing, customer statements, and collections follow-up. This role is central to maintaining healthy cash flow, strong client relationships, and accurate financial records across our training operations.

Key Responsibilities

• Issue final invoices, certificates, and attendance reports to unpaid customers promptly after each course week, ensuring accuracy and correct billing contacts.
• Prepare and send consolidated weekly customer statements, tracking cumulative outstanding balances.
• Request and log acknowledgment of statements, following up by phone when needed.
• Conduct routine follow-ups on invoices.
• Support resolution of unallocated payments by liaising with clients and the finance team.
• Perform daily and weekly self-audits of invoicing, statements, acknowledgments, and escalations; prepare a weekly collections summary for management.
• Handle client disputes professionally, propose payment plans, and maintain a service-oriented approach to preserve relationships.

What We're Looking For

• Proven experience in credit control, collections, or accounts receivable.
• Strong organizational skills with high attention to detail.
• Confident communicator, comfortable with client-facing follow-up calls and difficult conversations.
• Experience with Odoo or similar ERP/accounting systems is a plus.
• Ability to work independently, manage multiple priorities, and meet strict deadlines.
• A proactive, problem-solving mindset with a focus on resolving root causes, not just chasing payments.