QUALIFICATIONS:

High school diploma or GED (Bachelors degree in finance, business, or a related field is a plus).
Proven experience in collections, customer service, or a similar role.
Strong understanding of billing procedures and collection laws.
Excellent communication, negotiation, and interpersonal skills.
Proficient in using collection software, CRM systems, and Microsoft Office (Excel, Word, etc.).
Ability to manage multiple accounts and prioritize tasks effectively.
Strong problem-solving skills and attention to detail.
Ability to handle difficult conversations and remain professional under pressure.

Contact customers via phone, email, or mail to discuss overdue accounts and resolve outstanding balances.
Negotiate repayment plans or settlements while adhering to company policies and regulations.
Maintain accurate records of all interactions, payments, and account statuses in the companys system.
Investigate and resolve customer disputes related to billing or payment discrepancies.
Collaborate with internal teams (e.g., account manager, customer service) to address account issues.
Prepare and send notices, invoices, and account statements to customers.
Follow up on payment commitments and ensure timely resolution of accounts.
Comply with all debt collection laws and regulations (e.g., Fair Debt Collection Practices Act - FDCPA).
Provide reports on delinquent accounts and collection activity to management on weekly basis.
Recommend accounts for legal action or write-off when necessary.