ABOUT THE ROLE

We’re seeking an Accounts Receivable Coordinator to join our Accounting team and support the day-to-day operations of our customer accounts. Reporting to the Head of Finance, with a key focus on assisting with credit and collections, maintaining strong client relationships, and helping maintain accurate account records. If you are detail-oriented, organized, and comfortable communicating with customers in a fast-paced environment, this is the perfect opportunity to grow your skills and contribute to a collaborative team.

KEY RESPONSIBILITIES

• Accounts Receivable Administration: Assist with oversight of customer account balances, ensuring invoice accuracy and supporting timely payment application.
• Credit and Collections: Support credit and collection activities by proactively contacting customers, addressing overdue balances while preserving strong customer relationships.
• Customer Communication and Support: Regular interaction with customers via phone and email to resolve outstanding balances, respond to inquiries, and address billing issues with professionalism and tact.
• ERP System and Data Management: Use of a computerized accounting system to manage customer data, apply payments, assist in tracking credit/debit notes, and support reporting requirements.
• Transaction Processing and Documentation: Handling of debit notes, credit notes, invoice adjustments, returns, and account corrections in compliance with company policy.
• Process Improvement: Identify and share solutions to streamline the AR cycle and enhance customer experience.
• Cross-Functional Collaboration: Collaborate with internal departments such as Sales, Customer Service, and Shipping to ensure accuracy and seamless issue resolution.